Experience & Expertise
Carefully applied to reducing your 'time to hire'. Ensuring top talent joins, and remains in your care business.
Gain an average of 6+ hrs back per week
Working with you, implementing simple systems to build & improve your team, reducing and even removing your need for external recruiters and agency staff.
There's no denial agency staff are needed for emergency cover, but you shouldn't need to rely on them permanently.
Why FittonMillett?
FittonMillett Consultants was founded to address challenges in recruitment & retention for care companies, including struggling hiring managers, outdated internal processes, and the imbalance between retention and service provision.
Using our C.E.R.T framework, we implement simple, effective systems that optimise technology, automate processes, and provide real-time feedback.
This allows managers to focus on strategy while creating, expanding, retaining, and training strong teams with minimal time input.
Passionate about improving the care sector, we specialise in strategies that attract top talent and enhance retention through better onboarding, training, and development.
Based in Manchester, available Nationally and remotely, we help care companies save time, reduce costs, and build exceptional teams.
Core Values
Simplicity
Finding the simplest solution to the task.
Innovation
Learning new skills to improve our methods.
Action
Taking action on our intentions to achieve goals.
Matt's journey
Through a varied career, I have been able to hone in on what works, and what doesn’t work in building teams and simplifying operations.
With FittonMillett, we deliver systems that foster a growth mindset, installing relevant and simple ways of working; giving teams the best chance of success.
Attended Bournemouth University studying a degree in Leisure Marketing. Finding my passion for the service industry as I worked full time in hospitality alongside studying.
Selected out of 1000+ applicants to complete a year long placement with Sodexo, in hospitality. Working through all departments of an international hospitality business, I learnt the fundamentals of leadership & team management on a large scale operation.
After university I began a career with Living Ventures as Restaurant Manager, seeking a career path with one of the industry greats. Learning how to multi-task whilst maintaining high levels of service & team cohesiveness.
Promoted to Assistant General Manager, mentored by Senior Management. Gained experience in opening new restaurants, learning to develop & instil change into existing teams, whilst expanding on their skillset. Beginning to manage people I previously worked alongside was the biggest challenge.
Left Living Ventures to take over as General Manager at a pub/hotel. The aim here was to gain experience of a small family owned business, in a niche operation. Choosing to focus on high quality with smaller teams gave me insight into focusing on smaller, finer details.
Starting a family led to making changes in my work schedule, so I left the hospitality industry and began working in guest services for ChillFactore & events management as solo ventures. Taking leadership skills and systemisation learnt in the hospitality sector I applied my knowledge to helping smaller businesses in the service industry.
Realising my skills laid in developing relationships with people and delivering results, I transitioned into working in Sales & Recruitment. Here I honed my skills in simple systems, clear communication and understanding people/business needs with mutually beneficial outcomes.
Deciding I wanted a person centred role, away from a sales environment, I retrained and entered the healthcare sector. Starting by volunteering to mentor vulnerable children, whilst working in mental health homes with 16-25 year olds. Understanding a completely new sector had it’s challenges, yet caring for others came naturally.
Applying my management experience I looked for progression in the care sector and became a Home Manager for Children's Services. Frustrations in the system, lack of funding, expectations on carers and burnt out managers whilst seeing the reliance on external agencies gave me the question of what could be done differently.
I left Children's Services to gain experience in domiciliary care and to focus on myself personally. Rebuilding a new life outside of work whilst working full time as a care coordinator, also doing 15 hour shifts as a carer and managing recruitment processes, I really saw what value could be added to the care sector by having simple systems in place.
The final string to the bow of deciding to launch FittonMillett Consultants was after stepping briefly back into recruitment. Through providing carers and nurses to care homes, I also helped launch a domiciliary company.
The insight from this role sealed the deal for FittonMillett, having seen a real opportunity to help care companies save money. Through simple, effective systems you can eliminate external agencies, whilst also giving managers back their time to focus on delivering outstanding person centred care.
Working with us...
Working with us is simple.
First, we have a discovery call to understand your needs.
Then, we audit your current processes and gather team feedback to identify where our C.E.R.T framework can help. We provide resources, create a roadmap, and set up automated processes to save you time.
If needed, we mentor your hiring managers through implementation.
For smaller teams, we can take over recruitment and retention until you’re ready to handle it in-house. This lets you focus on growth while we build your team.